No, you’re not. Many companies today like to refer to themselves as “technology companies.” I find this both quaint and puzzling. Just...

When implementing new technologies or corporate system, many companies believe that “if we build it, they will come.” And while this may...

Those of us who love physics fondly remember Newton’s Laws of Motion. I know that is a small group. Newton’s 3rd Law of Motion is...

How many times have you heard this expression? What does it mean to you? We hear this expression all the time, usually by someone who...

Sunday, April 27, 2020 marks the 25th anniversary of one of the most ignominious events in corporate HR history. It happened before...

It’s that time of year again when many managers are doing employee evaluations. I don’t know anyone who really enjoys this exercise. Not...

Of all the functions and tasks I’ve had to perform, the one I truly hate the most and have never gotten fully used to doing, is firing...

Many books have been written about what makes a good boss, and how to be a good boss. There are plenty of lists that circulate LinkedIn...

My son wrote this poem for his school's poetry assembly last year: I live in a house divided, four ways, I’m often reminded. My mom is...

What do you want to be remembered for? What is your greatest accomplishment? The picture above was taken on the eve of Dreamforce 2017....

"Let's break down those silos." I hear this phrase a lot. It sounds good. Very simple. We should all do that. But, as with many things,...

My first job out of college (in 1990) was at a life insurance company. Every day, the company's mainframe would spit out a 400 page...

AI is the hot “new” thing. Everyone wants it. It does magic. It solves problems. It replaces people. But what is AI, exactly? How does it...

Home Depot had its infamous data breach in 2014. Soon after, the then-current CIO lamented publicly about the lack of investment in...

Everybody loves dogs. Most people don’t love systems. So, that can’t be it. Dogs often show affection when they are fed or played with....

With school starting soon, I thought I’d share 3 rules I had at home for my kids: play an instrument, play a sport, learn a language....

Smart people, combined with an open culture, leads to a competitive advantage. This is a pretty simple formula. Yet, so many companies...

How can you make your customers love you? Great customer service is one example. But often a company's own structure gets in the way of...

Technology dies at its zenith. This may sound counter-intuitive, but it is true. I often find myself counseling customers who are...

In addition to being our tagline, this is a great question that we help our customers answer. Many journeys often go like this:...